Returns Policy

  • Refunds are offered on all orders received back to us within 30 days of your delivery date and need to be requested via the “book your return” button below
  • All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay/LayBuy), the funds will be reversed to those methods accordingly. It can take up to 10 business days for the refund to be reflected at your end
  • Store credit (gift card) is the default return resolution and offered on all orders received back to us within 30 days from the delivery date
  • Gift cards have an initial validity period of 36 months, however, they can be easily extended if you do not use them within that timeframe
  • Gift cards are not redeemable for cash and cannot be applied on previous or existing orders
  • All returned items must be received back to us in original condition – unworn, unwashed, with all tags still attached
  • We offer free return shipping on all orders over $100
  • If your original order did not qualify for free shipping, and you make a return, this cost will not be reimbursed by Genius Massage
Shopping Cart
Scroll to Top
Scroll to Top