- Refunds are offered on all orders received back to us within 30 days of your delivery date and need to be requested via the “book your return” button below
- All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay/LayBuy), the funds will be reversed to those methods accordingly. It can take up to 10 business days for the refund to be reflected at your end
- Store credit (gift card) is the default return resolution and offered on all orders received back to us within 30 days from the delivery date
- Gift cards have an initial validity period of 36 months, however, they can be easily extended if you do not use them within that timeframe
- Gift cards are not redeemable for cash and cannot be applied on previous or existing orders
- All returned items must be received back to us in original condition – unworn, unwashed, with all tags still attached
- We offer free return shipping on all orders over $100
- If your original order did not qualify for free shipping, and you make a return, this cost will not be reimbursed by Genius Massage
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